Reference

Privacy Policy at hoa788

We handle your personal information with the same care we put into every DANA, OVO and GoPay transaction that passes through your account wallet.

Data TransparencyAccount-Level ControlE-Wallet PrivacySecure StorageRight to Request Deletion
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hoa788 Privacy Policy at hoa788
PRIVACY HELP CHANNELS

How to Reach Our Privacy Team

If you want to know what data we hold, request a correction or ask for deletion, our support channels are ready. Each request is acknowledged and tracked so nothing gets lost between teams.

Live Chat Tap the chat icon from any page on mobile or desktop. Ask specifically for a privacy request and the agent will escalate to our data team, who respond within the same conversation thread wherever possible.
Email Send your privacy query to the support address listed in your account settings. Include your registered email and a brief description of the data action you need — access, correction or removal — so we route it immediately.
Account Settings Panel Inside your account dashboard you can update personal details, change your linked DANA or OVO wallet, revoke marketing consent and download a summary of the data we store against your profile — all without waiting for an agent.
HOW WE PROTECT YOU

Data Handling, Security and Retention

Privacy is not a single checkbox — it runs through account creation, every GoPay deposit, every withdrawal verification step and every time you close your browser. Here is how each layer works at hoa788.

Encrypted Transfers

All data exchanged between your device and our servers travels through SSL encryption. Whether you are topping up via DANA on your phone in Batam or switching tables on desktop, the connection stays encrypted end to end.

Cookie Scope

Our cookies store session tokens and language choice — nothing more. We do not use third-party tracking pixels that follow you across the web. Clear them any time from your browser without losing account access.

Account Security Layers

Login verification via OTP to your registered phone number means a stolen password alone cannot open your wallet. If we detect a new device or IP range, we prompt re-verification before any withdrawal can proceed.

Data Retention Period

Active account data stays stored while you use the platform. After account closure, we retain transaction records for a limited period to satisfy any applicable regulatory obligation, then purge personal identifiers from our systems.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay networks) to complete your requested transactions, and with anti-fraud partners operating under strict data agreements. No advertising sales, no data brokers.

Your Right to Request Changes

You can ask us to correct inaccurate details, restrict processing, export your data in a readable format, or delete your account entirely. Reach our privacy team through live chat or email and we will action the request on record.

Common Questions About Your Data

Real questions from account holders about how hoa788 handles personal information. If you do not find your answer here, open live chat and ask for the privacy team directly.

We collect your name, email, phone number and the e-wallet identifier you link — whether that is DANA, OVO or GoPay. We also log the device and browser you register from so we can flag any unauthorised login attempts later.

No. We never sell, rent or exchange your data with advertising networks. The only external parties that receive your information are payment processors needed to clear your deposits and withdrawals, plus anti-fraud partners under strict data agreements.

Log in, open your account settings panel and select the data-export option. You will receive a downloadable summary of stored personal details, transaction history and linked payment methods within your dashboard.

Yes. Contact our privacy team through live chat or email and request full account deletion. After verification we remove personal identifiers, retaining only anonymised transaction logs for the regulatory retention window applicable in your region.

We use session cookies to keep you logged in and a preference cookie to remember your language setting. No cross-site tracking is involved. You can clear or block these in your browser settings — only your session persistence is affected.

Your DANA, OVO or GoPay wallet identifier is stored in encrypted form on our servers. It is never displayed in full within your account panel, and staff access is restricted to verified support agents handling a confirmed request from you.

Your account and data remain stored while the account is active. If you choose to close it, or if local regulation requires action after prolonged inactivity, we notify you at your registered email before any data purge occurs.

IP addresses are logged per session for security purposes — detecting unusual locations or devices. These logs are rotated and older entries are purged periodically; they are not used for marketing profiling or shared externally.

Head to your account settings, select payment methods, remove your current OVO link and add GoPay. The system will ask for a small verification step through the new wallet app before confirming the change to protect against unauthorised switches.

This policy covers your data wherever you access hoa788 from an eligible region. Availability depends on local law, and we adjust data retention and disclosure obligations to match the regulatory framework that applies to your location.

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